Nowadays, people prefer to order food delivery versus dining in a restaurant. Most customers who want to support a restaurant itself rather than a tech supplier order food directly from the restaurant. The survey conducted by Preoday showed that 68% of food and drink professionals pay commission to their restaurant ordering system supplier.
Yet statistics show that the preferred method is having your own automated phone ordering system. It also distracts them from other essential tasks.Ī restaurant might decide to resort to third-party food ordering services. Making your existing staff take phone orders prevents them from giving undivided attention to the customers. Yet when you take into account that without automating this part you would have to hire someone to be by the phone to take orders and incur costs. Taking orders is a fraction of restaurant operations. Others use a combination for the best CX. Some restaurants use delivery bots, others use restaurant online ordering systems (app, website). Why you should use an automated restaurant ordering systemĪutomation redefines customer experience, decreases costs, and increases efficiency. We will also go through a tutorial on creating your own conversational AI pizza ordering app. In this post, we will take a look at why restaurants use AI to automate delivery and takeout orders. Domino’s was the first large pizza chain to take advantage of AI and automated telephone order taking for pizza. Food chains are adopting artificial intelligence as means to cut operational costs, free their staff, and boost customer experience rates. Voice ordering for restaurants is on the rise. Phone ordering isn’t declining at the expected rate and phone call automation is one of the biggest reasons why. According to Morgan Stanley’s research, 47% of restaurant customers prefer to call the restaurant directly to make an order.
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